Player Safety First

Responsible Gaming
at melbed

melbed is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. Our responsible gaming framework gives you the tools and knowledge to stay in control at all times.

18+ Platform Only Deposit Limit Controls Self-Exclusion Available 24/7 Support Time-Out Feature
18+

Important Notice: Gambling is intended to be a form of entertainment, not a source of income. melbed is strictly for adults aged 18 and above. If you feel that gambling is negatively affecting your life or the lives of those around you, please use the tools on this page or contact our support team immediately at [email protected].

Our Commitment

Playing Responsibly at melbed

We believe that gaming should always be fun, safe, and within your personal limits. Here is everything you need to know.

At melbed, responsible gaming is not an afterthought — it is a foundational pillar of everything we do. As Bangladesh's leading online casino and sports betting platform, we understand that our players come from a wide range of backgrounds across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We take seriously our obligation to ensure that every player who chooses melbed does so in a healthy, informed, and controlled manner.

Gambling, in any form — whether it is placing a wager on a BPL match, spinning the reels on a premium slot, or taking a seat at a live casino table — carries an inherent risk. For the overwhelming majority of players, this risk is manageable and the experience remains purely recreational. However, for a small number of individuals, gambling can escalate into something more serious. Recognising the early signs, knowing when to pause, and having access to the right tools can make all the difference.

melbed has built a comprehensive suite of responsible gaming tools that are available to every registered player, completely free of charge, at any time. These tools are designed to put you firmly in control of your gaming activity — from setting daily deposit limits to activating a full self-exclusion if you feel you need a longer break. We encourage all players, not just those experiencing difficulty, to familiarise themselves with these tools and to use them proactively as part of a healthy gaming routine.

We also take our obligation seriously when it comes to preventing underage gambling. The melbed platform is strictly for adults aged 18 and above. Every account goes through an identity and age verification process as part of our KYC procedures. Any account found to belong to a person under 18 will be closed immediately and all associated funds returned. If you are a parent or guardian in Bangladesh and you are concerned that a young person in your household may be accessing gambling content, please contact us without delay at [email protected].

melbed operates as a safe and reliable platform using SSL encryption and fair-play certified game outcomes. Our responsible gaming framework is reviewed regularly to ensure it reflects current best practices. We are proud of the environment we have built — and we are committed to continuously improving it for the benefit of every player who trusts us with their entertainment.

Key Features

Responsible Gaming Tools

Six core pillars that keep your melbed experience safe and enjoyable.

Age Verification

melbed enforces strict 18+ age verification for every account. Identity documents are checked during KYC, and any account linked to a minor is closed immediately.

Deposit Limits

Set daily, weekly, or monthly deposit ceilings in BDT to ensure your gambling spend never exceeds what you are comfortable with. Limits take effect instantly when reduced.

Self-Exclusion

Request a self-exclusion for a set period — from 30 days up to five years — or permanently. During exclusion, your account is suspended and you cannot register a new one.

Time-Out Periods

Need a short breather? Activate a time-out for 24 hours, 48 hours, one week, or one month. Your account is paused and reactivates automatically when the period expires.

Loss Limits

Cap the total amount you are willing to lose over any given period. Once your loss limit is reached, gaming activity is paused until the next period begins.

24/7 Support

Our English-language support team is available around the clock via live chat and email. If gambling is becoming a concern, reach out — we are here to help without judgement.

How To Use

Using Your Account Safety Tools

Step-by-step guidance on activating each responsible gaming feature within your melbed account.

Player Control

Setting a Deposit Limit

Log in to your melbed account and navigate to the Account Settings section. Under the Responsible Gaming tab, select "Deposit Limits". Choose your preferred period — daily, weekly, or monthly — and enter the maximum BDT amount you wish to deposit in that period. Reductions to your limit are applied immediately. Increases to your limit are subject to a 24-hour cooling-off period before taking effect, giving you time to reconsider.

Instant Activation

Activating a Time-Out

A time-out gives you a short, structured break from gambling without permanently closing your account. To activate, go to Account Settings and select "Time-Out" under the Responsible Gaming tab. Choose a duration of 24 hours, 48 hours, one week, or one month. The time-out takes effect immediately — you will be logged out and will not be able to log back in until the period has fully elapsed. Time-outs cannot be cancelled once activated.

Requires Support

Requesting Self-Exclusion

Self-exclusion is the most robust tool available for players who feel they need a longer or permanent break. To request self-exclusion, contact the melbed support team directly via live chat or email at [email protected]. Specify your desired exclusion period — minimum 30 days, up to permanent exclusion. Your account will be suspended within 24 hours. During the exclusion period, you will not be able to register a new account using the same identity details.

Player Control

Setting a Loss Limit

Loss limits help you control the total amount you are comfortable losing over a defined period. Access this feature from the Responsible Gaming tab in your Account Settings. Enter your chosen loss threshold in BDT for a daily, weekly, or monthly period. Once your net losses reach this figure, melbed will automatically prevent further gaming activity until your chosen period resets. Like deposit limit reductions, loss limit reductions are instant; increases require a 24-hour reflection period.

Know the Signs

Recognising Problem Gambling

Problem gambling can affect anyone. Being aware of the warning signs is the first step toward getting back in control.

For most players at melbed, gambling is a source of entertainment — a way to enjoy a BPL cricket match with extra excitement, or to unwind with a few spins on a favourite slot game. However, for some individuals, gambling behaviour can gradually shift from recreational to compulsive. This shift is often gradual and can be difficult to recognise from the inside.

The following warning signs may indicate that gambling is becoming a problem. If you recognise several of these in your own behaviour, we strongly encourage you to use melbed's self-exclusion or time-out tools, and to seek support from one of the resources listed on this page.

  • Spending more time or money on gambling than you originally intended
  • Chasing losses by continuing to play in an attempt to win back money you have lost
  • Feeling restless, irritable, or anxious when you try to cut down or stop gambling
  • Lying to family members or friends about the extent of your gambling activity
  • Borrowing money, selling possessions, or neglecting bills in order to fund gambling
  • Neglecting work, study, family, or social responsibilities due to time spent gambling
  • Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties
  • Feeling a need to gamble with increasingly larger amounts of money to achieve the same level of excitement
  • Repeated unsuccessful attempts to control, cut back, or stop gambling

Quick Self-Assessment

Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to speak to someone or use melbed's responsible gaming tools.

Q1

Have you ever gambled more than you could afford to lose?

Q2

Have you ever felt the need to bet more money to get the same feeling of excitement?

Q3

Have you ever returned to gambling to try to win back money you have lost?

Q4

Has gambling ever caused problems in your relationships, work, or finances?

Q5

Have you ever borrowed money or sold anything to fund your gambling?

Getting Help

How to Get Support

If gambling is affecting your wellbeing, you do not have to face it alone. Here is how to reach us and what to expect.

Reaching out for help is a sign of strength, not weakness. The melbed support team is trained to handle responsible gaming requests with sensitivity, confidentiality, and without judgement. Whether you want to set a deposit limit, request a time-out, or begin the self-exclusion process, our team will guide you through every step.

1
Contact the melbed Support Team

Reach us via live chat (available 24/7 directly on the platform) or by emailing [email protected] with the subject line "Responsible Gaming Request". Support hours are 06:00 – 24:00 BST (UTC+6) for live chat; email responses are provided within 48 hours.

2
Tell Us What You Need

Let the agent know whether you want to set limits, activate a time-out, or request self-exclusion. You do not need to provide a detailed explanation — simply stating that you would like to pause or restrict your account is sufficient for us to act.

3
We Act Promptly

Responsible gaming requests are treated as high priority. Deposit limit reductions and time-outs take effect immediately. Self-exclusion is processed within 24 hours of your verified request. You will receive a confirmation email once the restriction has been applied to your account.

4
Follow-Up Support

After your restriction is in place, our team can provide information about additional support resources available in Bangladesh. We genuinely care about your wellbeing beyond the platform, and we are happy to point you toward professional guidance if needed.

Confidentiality Guarantee: All responsible gaming requests and the circumstances surrounding them are treated with strict confidentiality. Information disclosed during a responsible gaming interaction is used solely to protect your wellbeing and is not shared with third parties for any commercial purpose. See our Privacy Policy for full details.

Age Policy

Preventing Underage Gambling

melbed operates a strict 18+ age policy across its entire platform. No player under the age of 18 is permitted to register, deposit, or participate in any gaming or betting activity on melbed under any circumstances. This policy applies to all players in Bangladesh and internationally.

Age verification is conducted as part of the mandatory KYC process. Every new account must submit valid government-issued identification confirming their date of birth before full account access is granted. In cases where age cannot be confirmed, the account will be restricted until verification is completed.

If you are a parent or guardian and you are concerned that someone under 18 in your household may be accessing gambling content, we recommend taking the following practical steps: use parental control software to restrict access to gambling websites, keep your devices password protected, and have an open conversation with your child about the risks of gambling. If you believe a minor has registered or is using a melbed account, contact us immediately at [email protected] and we will investigate and take appropriate action without delay.

18+ Only — No Exceptions. melbed is a platform designed exclusively for adults. Gambling by persons under 18 years of age is strictly prohibited. Our age verification procedures are in place to protect young people, and we take violations of this policy extremely seriously. If you are under 18, please close this page now.

On This Page
18+

Adults Only.
melbed is strictly for players aged 18 and above. Play responsibly and within your personal limits.

Need Help Now?

Our responsible gaming team is available 24/7 via live chat or email.

[email protected]
Subject: "Responsible Gaming Request"

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Enjoy melbed Responsibly

When you are ready to play, melbed has over 3,200 games, live cricket betting, and instant BDT deposits and withdrawals via bKash and Nagad. For adults aged 18 and above only.

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