melbed Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") describes how melbed, operating the online gaming and sports betting platform accessible at melbed.vip ("Platform"), collects, uses, stores, and discloses personal data relating to individuals who visit, register on, or otherwise interact with the Platform ("Players" or "you").

This Policy applies to all personal data collected through the Platform, including data submitted during account registration, identity verification, payment processing, customer support interactions, and general browsing activity on the melbed website. It does not apply to third-party websites or services that may be linked to or accessible from the Platform, even where those services are provided by melbed's technology partners.

By creating an account on, or continuing to use, the melbed Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must cease using the Platform and may request closure of your account by contacting our support team.

2 Data Controller Information

For the purposes of this Privacy Policy, melbed acts as the data controller in respect of personal data collected through the Platform. The data controller is responsible for determining the purposes and means of processing your personal data.

If you have any questions, concerns, or requests relating to the processing of your personal data, you may contact the melbed data team through the following channel:

• Email: [email protected] (please include "Privacy Request" in the subject line)
• Live Chat: Available 24 hours a day, 7 days a week, directly on the melbed Platform
• Support Hours: 06:00 – 24:00 BST (UTC+6)

melbed will acknowledge privacy-related requests within 48 hours and will endeavour to provide a substantive response within 14 calendar days. Complex requests, particularly those involving large volumes of data, may require up to 30 days to fulfil. You will be kept informed of the expected timeline.

3 Personal Data We Collect

melbed collects personal data from you directly (data you provide), automatically (data generated by your use of the Platform), and from third parties (data received from payment processors and identity verification services). The categories of data collected are as follows:

4 How We Use Your Personal Data

melbed uses your personal data only for specified, legitimate purposes. The table below sets out the primary purposes for which your data is processed and the lawful basis on which each processing activity relies:

melbed will not use your personal data for any purpose that is incompatible with the purposes described in this Policy without first obtaining your explicit consent or establishing a separate lawful basis for the new processing activity.

5 Cookies and Tracking Technologies

The melbed Platform uses cookies and similar tracking technologies to provide core platform functionality, remember your preferences, maintain session security, and generate aggregated analytics that help us improve the player experience. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for you to navigate the Platform and access secure areas, including your account dashboard and the payment portal. The Platform cannot function properly without these cookies, and they cannot be disabled.
• Functional Cookies: These cookies remember your preferences, such as your preferred language, display settings, and responsible gaming configurations, so that you do not need to re-enter them on each visit.
• Analytical Cookies: These cookies collect aggregated, anonymised information about how players use the Platform — for example, which games are most frequently accessed and where players tend to exit the site. This information is used solely to improve Platform performance and is never used to identify individual players.
• Security Cookies: These cookies help melbed detect and prevent fraudulent activity, account takeovers, and automated bot access by verifying that interactions with the Platform originate from a human user on a recognised device.

Most web browsers allow you to manage your cookie preferences through your browser settings. Disabling or blocking certain cookies may impair the functionality of the melbed Platform, including your ability to log in or complete financial transactions. Strictly necessary cookies cannot be rejected while using the Platform.

6 Sharing Your Personal Data

melbed does not sell, rent, or trade personal data to any third party. Personal data is shared only in the following limited circumstances, and only to the extent necessary for the specific purpose:

• Payment Service Providers: Financial Data is shared with payment processors — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — to the extent necessary to process your deposit and withdrawal transactions. These providers act as independent data controllers for their own processing activities and are governed by their own privacy policies.
• Identity Verification Providers: KYC Documents and Identity Data may be shared with third-party identity verification service providers contracted by melbed to conduct document authentication and age verification checks. These providers are bound by strict data processing agreements and are not permitted to use your data for any purpose other than verifying your identity on melbed's behalf.
• Fraud Prevention and AML Services: Technical Data and Financial Data may be shared with fraud prevention and anti-money-laundering screening providers to fulfil melbed's legal obligations in this area.
• Technology and Infrastructure Providers: melbed engages third-party providers for hosting, content delivery, platform maintenance, and customer support software. These providers are contracted as data processors and are permitted to access personal data only to the extent necessary to perform their contracted services under melbed's instructions.
• Legal and Regulatory Disclosure: melbed may disclose personal data to law enforcement agencies, regulators, or courts where required to do so by applicable law, by a valid court order, or in connection with the investigation of suspected criminal activity, fraud, or money laundering.

7 Data Retention

melbed retains personal data for as long as is necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by applicable law. The following retention periods apply as a general guide:

• Account Data (Identity Data, Contact Data): Retained for the duration of your active account relationship and for a minimum of five years following permanent account closure, in accordance with anti-money-laundering record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of five years from the date of each transaction, as required for financial compliance and dispute resolution purposes.
• KYC Documents: Retained for a minimum of five years following the completion of the verification process or the closure of your account, whichever is later.
• Communications Data (Support Transcripts): Retained for up to three years from the date of the relevant support interaction, unless the interaction is related to an ongoing dispute or investigation, in which case data is retained until the matter is fully resolved.
• Usage and Technical Data: Aggregated analytical data is retained indefinitely in anonymised form. Raw Technical Data linked to individual accounts is retained for up to 24 months and then anonymised or deleted.
• Responsible Gaming Data: Self-exclusion records are retained indefinitely to prevent the re-registration of self-excluded players. Other responsible gaming data is retained for five years following account closure.

At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that makes re-identification impossible. Where data cannot be immediately deleted due to technical constraints, it is isolated from active processing until deletion is technically feasible.

8 Your Privacy Rights

As a melbed player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Request":

• Right of Access: You may request a copy of the personal data that melbed holds about you, together with information about how that data is being used. melbed will provide this information in a structured, commonly used format within 14 days of receiving your request.
• Right to Rectification: If any personal data held by melbed is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections to Contact Data (such as an email address update) may be made directly through your account settings.
• Right to Erasure: You may request that melbed delete your personal data. This right is subject to legal retention obligations — for example, melbed is required to retain financial transaction records and KYC documents for a minimum of five years and cannot delete this data on request during that period. Where erasure is not immediately possible, melbed will restrict processing of the affected data.
• Right to Restriction of Processing: In certain circumstances — for example, where you contest the accuracy of data held by melbed, or where you object to a processing activity — you may request that melbed restrict its processing of your data while the matter is investigated.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on melbed's legitimate interests. melbed will cease the relevant processing activity unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, receiving promotional communications), you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that melbed transfer your personal data to you or to another controller in a structured, machine-readable format.

9 Data Security

melbed takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS Encryption: All data exchanged between your device and the melbed Platform is encrypted in transit using industry-standard TLS protocols. This applies to all Platform pages, including the login, registration, deposit, and withdrawal sections.
• Encrypted Data Storage: Sensitive data fields, including passwords and financial identifiers, are stored in encrypted or hashed form. Plain-text passwords are never stored by melbed.
• Access Controls: Access to personal data within melbed's internal systems is restricted to staff members who have a legitimate operational need to access that data. Access rights are reviewed periodically and revoked promptly upon a staff member leaving or changing role.
• Fraud Detection Systems: melbed employs automated fraud detection and anomaly monitoring systems that continuously analyse login activity, payment patterns, and gameplay behaviour to detect and respond to suspicious activity in real time.
• Incident Response: melbed maintains a documented data breach response procedure. In the event of a data breach that is likely to result in a risk to players' rights and freedoms, melbed will notify affected players as promptly as practicable through the contact details held on file.

While melbed takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying melbed immediately if you suspect that your account has been accessed without your authorisation.

10 Children and Minors

The melbed Platform is strictly an adults-only service. melbed does not knowingly collect personal data from any person under the age of 18. Age verification is conducted as part of the KYC process, and any account found to be held by a person under 18 years of age will be closed immediately and all associated data will be deleted, except where retention is required for legal compliance purposes.

If you believe that a person under the age of 18 has created an account on the melbed Platform or has otherwise provided personal data to melbed, please notify us immediately at [email protected]. melbed will investigate and take appropriate action without delay.

11 Marketing Communications

melbed may send you promotional communications — including information about new games, bonus offers, seasonal promotions, and platform updates — by email or via in-platform notifications, where you have given your prior consent to receive such communications.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your notification preferences in your account settings;
• Clicking the unsubscribe link included in any marketing email sent by melbed; or
• Contacting the melbed support team at [email protected] and requesting removal from all marketing lists.

Withdrawal of consent for marketing communications will not affect your ability to receive transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — which are sent as a necessary part of the service and do not require separate consent.

12 Changes to This Privacy Policy

melbed reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or platform functionality. The effective date at the top of this Policy indicates when the current version was last reviewed.

Where an update constitutes a material change to the way in which melbed processes your personal data, we will notify you by email to the address registered to your account before the revised Policy takes effect. You will have the opportunity to review the changes and, if you do not accept them, to close your account before the new Policy becomes binding.

For non-material updates — such as corrections to typographical errors, clarification of existing practices, or minor structural reorganisation — the Policy will be updated with a revised effective date without individual notification. It is your responsibility to review this Policy periodically. The current version of this Policy is always accessible at melbed.vip/privacy-policy.

13 Contact and Complaints

If you have any questions about this Privacy Policy or about how melbed handles your personal data, or if you wish to exercise any of the rights set out in Section 8, please contact us using the details below:

• Email: [email protected] (subject line: "Privacy Request")
• Live Chat: Available 24/7 on the melbed Platform
• Support Hours: 06:00 – 24:00 BST (UTC+6)

If you are dissatisfied with melbed's response to a privacy concern, you may escalate your complaint by following the dispute resolution procedure set out in our Terms & Conditions. melbed is committed to resolving privacy complaints fairly, promptly, and in good faith.